Last updated: September 13, 2026
REquipment, Inc. (“REquipment,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use dmereuse.org, contact us, donate equipment, request information or services, support REquipment, subscribe to updates, or otherwise communicate with us.
It also explains how we use and protect that information and the choices available to you.
Information You Provide to Us
We may collect personal information when you choose to provide it to us. Depending on how you interact with REquipment, this may include:
- Your name
- Email address
- Phone number
- Mailing address or location information
- Information about equipment you want to donate
- Photos or descriptions of donated equipment
- Information about equipment you or someone else needs
- Pickup, delivery, or drop-off information
- Information submitted through contact forms
- Information provided by referral partners or people acting on someone else’s behalf
- Newsletter or other communication preferences
- Information needed to provide a donation receipt or process a financial contribution
Please provide only the information needed for your request. If you submit information about another person, please make sure you are authorized to do so.
Please do not submit Social Security numbers, full financial account information, detailed medical records, or other sensitive information unless REquipment specifically asks for it and provides an appropriate way to submit it.
Financial Contributions and Payments
REquipment links to third-party fundraising and payment services, including Givebutter and Stripe.
When you follow one of these links, you leave dmereuse.org and interact directly with that provider. The provider may collect information such as:
- Your name
- Email address
- Billing information
- Payment method information
- Donation or payment amount
- Transaction details
Payment card and financial account information is collected and processed by the third-party provider according to its own privacy, security, and payment-processing practices.
REquipment may receive information associated with the transaction, such as your name, contact information, donation or payment amount, transaction date, and information needed for receipts or recordkeeping.
Givebutter and Stripe maintain their own privacy policies and terms, which govern information they collect and process through their services.
Information Collected Automatically
When you visit our website, certain technical information may be processed automatically. Depending on the systems involved, this can include:
- Internet Protocol (IP) address
- Browser and device type
- Pages visited
- Date and time of visits
- Referring website or page
- Approximate geographic information
- Other technical information about how the website is used
This information may be processed by our website hosting, security, and analytics systems. We use it to operate and protect the website, understand how people use it, improve performance and accessibility, and identify technical problems or misuse.
Website Analytics
REquipment uses Matomo to understand how visitors use dmereuse.org and to improve the website.
Our Matomo analytics configuration is cookieless and uses IP anonymization. Matomo analytics cookies are not placed on your device. When Matomo receives an IP address as part of a website request, the address is anonymized before it is stored in the Matomo analytics database. The full IP address is not stored there.
Matomo may collect or generate information such as:
- Pages viewed
- Visit duration
- Browser and device information
- Referring pages
- Approximate geographic information
- Other technical information about website use
We use this information to measure website traffic, understand how visitors navigate the site, identify technical or usability problems, and improve the website and its accessibility.
We do not use Matomo to intentionally collect names, email addresses, phone numbers, or other information that directly identifies you.
Third-party websites that you visit through links from REquipment, including fundraising and payment services, may use cookies or similar technologies under their own privacy policies.
Cookies and Similar Technologies
REquipment does not use cookies for website analytics. Our Matomo analytics configuration is cookieless and uses IP anonymization.
The website may use cookies or similar technologies that are strictly necessary for security, functionality, or operation of the site. These technologies are not used for advertising or cross-site behavioral tracking.
When you follow a link from REquipment to another website, such as Givebutter or Stripe, that website may use cookies or similar technologies according to its own privacy policy. Those technologies are controlled by the third-party website, not by dmereuse.org.
How We Use Information
We may use information we collect to:
- Respond to questions and requests
- Review equipment offered for donation
- Coordinate equipment donations, pickups, drop-offs, and deliveries
- Help people locate or request available equipment
- Communicate with people requesting equipment and with referral partners
- Process payments and financial contributions
- Provide receipts and maintain appropriate financial records
- Send service-related messages
- Send newsletters or updates when you have chosen to receive them
- Improve our programs, website, accessibility, and communications
- Protect our website and systems
- Maintain records needed to operate our programs
- Meet legal, accounting, contractual, or regulatory requirements
We do not use information collected through program requests to make unrelated commercial marketing decisions.
Text Messages
REquipment may use SMS or MMS text messages for limited communications related to our programs and services.
These messages may include:
- Questions or updates about equipment donations
- Requests for photos or additional information about donated equipment
- Pickup or drop-off coordination
- Equipment request updates
- Confirmation or follow-up concerning forms or documentation
- Responses to questions about REquipment services
Message frequency varies depending on your interaction with REquipment. We do not use these service-related text messages for unrelated promotional marketing.
Message and data rates may apply depending on your mobile carrier and plan.
If you no longer want to receive text messages from REquipment, you may tell us that you want the messages to stop.
When We Share Information
REquipment may share information when reasonably necessary to provide its programs and services.
This may include sharing relevant information with:
- REquipment staff and authorized volunteers
- Reuse program partners involved in equipment donation, refurbishment, pickup, delivery, or distribution
- Fundraising and payment service providers
- Technology, website, communications, hosting, and security service providers
- Professional advisers or contractors that assist REquipment
- Government agencies, courts, or other parties when disclosure is required by law or necessary to protect legal rights, safety, or security
We limit information shared with service providers and program partners to what is reasonably necessary for the work they are performing.
REquipment does not sell personal information.
Referral Partners and Information About Other People
Case managers, discharge planners, therapists, social workers, caregivers, family members, and other authorized individuals may sometimes contact REquipment on behalf of another person.
When you provide information about someone else, please provide only the information reasonably necessary to help REquipment respond to the request.
Email and Newsletter Communications
If you subscribe to a newsletter or other optional email updates, we may use your email address to send those communications.
You can unsubscribe from optional email communications using the unsubscribe option included in the message or by contacting REquipment.
Service-related messages concerning an equipment request, donation, payment, or other active interaction with REquipment are different from optional newsletters and may still be sent when necessary to complete your request.
How Long We Keep Information
REquipment retains personal information for as long as reasonably necessary for the purpose for which it was collected and as needed for program administration, financial records, legal requirements, security, or other legitimate organizational purposes.
Different types of records may be retained for different periods.
Information Security
REquipment takes reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, or electronic transmission can be guaranteed to be completely secure. For that reason, we cannot guarantee the absolute security of information transmitted electronically.
Privacy Rights Under Applicable Law
Depending on where you live and which privacy laws apply to REquipment, you may have additional rights regarding your personal information.
These may include the right to:
- Ask whether we hold certain personal information about you
- Request access to certain personal information
- Correct inaccurate personal information
- Request deletion of personal information that we are not required to retain
- Obtain a copy of certain personal information
- Change your communication preferences
- Object to or opt out of certain uses of personal information where applicable law provides that right
To ask about or exercise privacy rights that apply to you, contact info@dmereuse.org.
We may need to verify your identity before completing certain requests. Some information may need to be retained for program, financial, contractual, legal, security, or recordkeeping purposes.
REquipment will not discriminate against you for exercising privacy rights provided by applicable law.
Children’s Privacy
REquipment provides equipment that may be used by both adults and children, but this website is not designed to solicit personal information directly from children under 13.
Parents, guardians, caregivers, referral partners, or other authorized adults may provide information when seeking equipment or services for a child.
If you believe a child has submitted personal information directly to REquipment without appropriate permission, please contact us.
Other Websites and Services
The REquipment website links to websites and online services that we do not control. These may include our inventory system, fundraising and payment services, program partners, social media platforms, and other community resources.
For example, Find Equipment links may direct visitors to the separate inventory website at requipmentma.org. Financial contributions and other payments may be completed through external pages operated by Givebutter or Stripe.
When you follow an external link, you leave dmereuse.org. Information you provide on the destination website is collected and processed according to that site’s own privacy practices and terms.
REquipment is not responsible for the privacy practices of websites or services it does not control. We encourage you to review their privacy policies before providing personal information.
Visitors Outside the United States
REquipment is based in the United States and primarily provides its programs and services in Massachusetts.
If you visit our website or provide information to us from outside the United States, your information may be processed or stored in the United States. Privacy and data-protection laws in the United States may differ from those in your country.
Depending on where you live and which laws apply to REquipment, you may have additional privacy rights. You may contact us at info@dmereuse.org with questions about your information or applicable privacy rights.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, programs, technology, or privacy practices change.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact REquipment About Privacy
If you have questions about this Privacy Policy, the information you have provided to us, or REquipment’s privacy practices, contact:
REquipment, Inc.
PO Box 2068
Woburn, MA 01888
Email: info@dmereuse.org
Toll-free: 1-800-261-9841
Main office: 508-713-9690
If you need this Privacy Policy in another format or need assistance accessing information on this website, please contact us using the information above.